SmartHealth

Waikato DHB SmartHealth online doctor service, using the HealthTap app, finishes on 30 April following its two year trial.

Waikato DHB SmartHealth online doctor service, using the HealthTap app, finishes on 30 April following its two year trial.

If you are currently using the HealthTap app to have online consultations with your Waikato Hospital doctor, they will be in touch with you to discuss alternatives that work for both of you.

The free out of hours online doctor service delivered through HealthTap will stop on 30 April. For advice on out of hours care please visit  I’m not well, where should I go?

The patient data created by the doctor in HealthTap is owned by the DHB and has been sent to the DHB’s patient information system.

For more information or if you have concerns please email: smarthealth@waikatodhb.health.nz

If you are already signed up to SmartHealth, up until 30 April 2018, you have online access to doctors for free during the following hours:

• Monday – Friday: 6pm to 11pm
• Saturday – Sunday: 8am to 8pm
• Public Holidays: 8am to 8pm

SmartHealth doctors, who are all New Zealand registered, will be ready to give you personal medical advice and treatment. In certain situations, they will be able to write prescriptions, which you can collect at your local pharmacy, and to inform you of the level of treatment you need next; whether that’s at-home care, or being seen face-to-face at a clinic or a hospital.

To talk with an online doctor during the evening, weekend and holiday hours above, in the SmartHealth HealthTap app or HealthTap website, you can access our out of hours doctors by clicking on the “Get help now” button, which can be accessed under your main menu.

Here’s a self-help guide to using this service

If you need technical assistance with using SmartHealth/HealthTap please contact:

SmartHealth Help Desk phone number: 0800 222 551
SmartHealth Help Desk email:  smarthealth@waikatodhb.health.nz

Frequently asked questions