Consumer confidence: no sign of improvement

Source: ANZ statements

• Consumer confidence fell 0.5pts last week to 78.5pts. The four-week moving average fell 0.5pts to 79.8pts.

• ‘Weekly inflation expectations’ rose 0.2ppt to 5.1%, while its four-week moving average rose 0.1ppt to 5.0%.

 • ‘Current financial conditions’ (over last year) were up 1.5pts, while ‘ future financial conditions’ (next 12 months) softened 1.1pts.

• ‘Short-term economic confidence’ (next 12 months) decreased 0.6pts and ‘medium-term economic confidence’ (next five years) dropped 2.8pts.

• The ‘time to buy a major household item’ subindex rose 0.9pts.

ANZ Economist, Madeline Dunk said: “The softness in ANZ-Roy Morgan Australian Consumer Confidence continued last week, with the index declining0.5ptsto 78.5pts. This was the second weakest result since early December2023. Confidence is currently 36pts lower than its pre-COVID five-year (2015–19) average.

While all subindices remain well below their pre-COVID five-year average, the time to buy a major household item subindex is particularly weak, down 62pts. Households are also very concerned about their current financial position, with the subindex down 41pts relative to the pre-COVID five-year average.”

ANZ launches matched savings program pilot in Fiji – in partnership with the Markets for Change program

Source: ANZ statements

ANZ Fiji Country Head, Rabih Yazbek, said: “As part of the Saver Plus program pilot, 70 participants in Fiji will set a savings goal, save for 10-months, attend MoneyMinded or MoneyMinded Business Basics financial education workshops and at the end of the program have their savings matched by ANZ, up to $500, which can be used to help ease cost of living pressures,” Mr Yazbek said.

The pilot participants will be market vendors and farmers that supply to the Suva, Nausori and Ba municipal markets, through the UN Women Markets for Change project. In partnership with UNDP, this pilot will contribute to broader Pacific women’s economic empowerment.

“Saver Plus is a simple and effective means of supporting the Reserve Bank of Fiji’s goals of improved financial literacy and greater financial security for all Fijians,” Mr Yazbek said.

“ANZ is proud of the positive difference Saver Plus has made over the past 20 years. It has become a lifelong resource for improved financial wellbeing and confidence for many.”

ANZ proudly founded and developed the Saver Plus matched savings program more than 20 years ago in Australia, in partnership with Brotherhood of St.Laurence.

Over the years, it has helped to support more than 58,000 Australians build their financial wellbeing, with participants collectively saving more than $29 million. ANZ has contributed more $24 million in matched savings.

ANZ announces inaugural award to celebrate impact of cross-sector partnerships

Source: ANZ statements

The award celebrates cross-sector partnerships that demonstrate excellence in the management of collaborations between organisations which address a social or environmental issue. The winning partnership will receive professional development opportunities with PBA up to the value of $6,000 (incl. GST).

The ANZ-PBA Partnering Award has been established to recognise effective cross-sector partnership practice in Australia. ANZ and PBA believe good partnering practice can lead to transformative change and sustainable relationships, ultimately delivering long term benefits for the Australian community.

Entrants will be judged on principles developed by PBA including:  mutual benefit; equity; openness; and courage.

 

ANZ has a strong legacy of developing and maintaining cross-sector partnerships, including its 21-year, ongoing commitment to Saver Plus. The program, developed in partnership with the Brotherhood of St Laurence, brings financial education and matched savings together to build life-changing savings habits.

ANZ Head of Social Impact and Community Janet Liu said: “The ANZ-PBA Award aims to raise the profile and understanding of good cross-sector partnering practices in Australia that address social or environmental issues.”

“I hope through this award, we can broaden the community’s understanding of the value of cross-sector partnerships, and what is required to effectively manage impactful partnerships.”

“ANZ is very proud of the Saver Plus program and the partnerships that have been forged to enable it to thrive. We hope through the ANZ-PBA Partnering Award, we can champion partnerships just like it,” she said.

PBA Associate, Julie Mundy said: “The principles entrants will be judged on – mutual benefit, equity, openness and courage – have been established through extensive practitioner experience of what makes partnering effective.”

Applications for the ANZ-PBA Partnering Award are now open and close Friday 16 August. The winner will be announced in late October.

To learn more and apply, visit www.anz.com.au/about-us/esg/community/award/

Consumer confidence: back below 80

Source: ANZ statements

• Consumer confidence fell 2.3pts last week to 79.0pts. The four-week moving average rose 0.5pts to 80.3pts.

• ‘Weekly inflation expectations’ fell 0.3ppt to 4.9%, while its four-week moving average edged up to 5.0%.

• ‘Current financial conditions’ (over last year) dropped 4.7pts, while ‘future financial conditions’ (next 12 months) rose 1.2pts.

• ‘Short-term economic confidence’ (next 12 months) increased 0.6pts and ‘medium-term economic confidence’ (next five years) rose 0.3pts.

• The ‘time to buy a major household item’ subindex fell 9.0pts

Proclamation of Queensland legislation

Source: ANZ statements

As a result, ANZ will welcome about 3,000 employees and 1.2 million customers into the ANZ Group on 1 August 2024.

ANZ Chief Executive Officer Shayne Elliott said: “This strategically important acquisition will boost ANZ’s presence in Queensland, add scale to our Retail and Commercial businesses and enable us to compete more effectively across the Australian market.

“We’re excited about the opportunities Queensland presents for ANZ and our customers – including by tapping into the state’s growing tech sector and skilled workforce. Over a five-year period we will hire or place 700 people into our new major tech hub in Brisbane, bringing new career opportunities for Queenslanders.”

At completion, ANZ expects the impact of the Suncorp Bank acquisition on Level 2 CET1 to be approximately 105 bps, an improvement of approximately 18 bps relative to the pro-forma estimate announced at ANZ’s half year results in May.

The final capital impact of the acquisition will be subject to ANZ and Suncorp Bank’s actual capital positions at the completion date. An update will be provided at ANZ’s full year results in November.

Today’s proclamation sets the date for the commencement of the Queensland legislation to amend the Metway Merger Act, to fulfil the remaining condition to facilitate the acquisition. 

This follows approval of the acquisition by the Federal Treasurer on 28 June 2024 and authorisation under Australia’s competition laws by the Australian Competition Tribunal on 20 February 2024.

Approved for distribution by ANZ’s Continuous Disclosure Committee

Transcript – ANZ CEO Shayne Elliott keynote address at Pacific Banking Forum

Source: ANZ statements

I would also like to acknowledge the traditional custodians of the land on which we meet today and recognise their continuing connection to land, waters and community.

I pay my respect to Elders past and present and to Aboriginal and Torres Strait Islander peoples joining us today.

It is an honour to have been asked by Australian Treasurer Jim Chalmers and United States Secretary of Treasury Janet Yellen to speak today on the important issue of bank de-risking in the Pacific.

This is a topic that ANZ is well placed to discuss.

We have been in the Pacific Island region for more than 140 years.

The region is an important part of our network.

From our earliest days, we’ve financed commerce and trade to help unlock opportunities in the region for individuals, families, businesses, and communities.

Over the years, we have adapted our business in the region, focusing on the areas where we can add the most value.

Today, we have operations in Fiji, Papua New Guinea, Samoa, Vanuatu, Tonga, Solomon Islands, Timor-Leste, Kiribati and the Cook Islands.

Our presence in the Pacific helps our customers make the most of the growing trade and investment opportunities throughout the Pacific region.

We currently hold over 5 billion Australian dollars of deposits in Pacific and provide over 2 billion in loans.

To support our quarter of a million customers in the region, we employ over 1,200 people in sophisticated roles and pay 65 million Australian dollars in wage and salary costs each year.

In the last 5 years, we have invested about 95 million Australian dollars in buildings, systems and technology and paid an average of roughly 75 million Australian dollars in corporate taxes annually.

We also invest in regional infrastructure that supports economic growth and a better standard of living for Pacific Islanders.

And, most importantly, we work to improve the financial wellbeing of communities across the region.

Since 2011, more than 50,000 Pacific Islanders have participated in our flagship financial education program, MoneyMinded.

And, pleasingly, we have just announced that we are expanding our efforts with a pilot of our matched savings program, Saver Plus, in Fiji.

As part of the pilot, ANZ will work with the United Nations Development Programme to support identified market vendors over 10 months to set a business or education savings goal, save a consistent monthly amount and attend 10 hours of financial education.

If they complete the program, vendors can have their savings matched by ANZ, up to 500 Fijian dollars, for business or education items.

Financial literacy is one way we live up to our purpose of shaping a world where people and communities thrive.

Another way we do this in the Pacific is through facilitating payments into, and out of, the region.

This helps connect the region with global markets, supporting Pacific Island economies through trade, tourism and the movement of people.

Since 2020, we have supported Pacific Islanders by waiving key international money transfer fees on payments from Australia and New Zealand to our core markets in the Pacific.

We also have more than 100 account correspondent relationships across the Pacific, including where we provide clearing services for Pacific currencies and Australian and New Zealand dollar clearing services for Pacific banks.

Through this network, we facilitate about 25% of all payments into the Pacific, and around 15% of all payments out of it.

This makes us one of the largest providers of both banking and correspondent banking services across the region.

ANZ’s presence also helps other banks service the Pacific.

While we don’t provide U.S. dollar clearing, our partner banks do.

This allows our retail and commercial customers to access our correspondent bank network and make international payments.

To give our partners comfort, we apply the same minimum standards in the Pacific as we do in our 29 markets around the globe.

To lower our standards would put ANZ’s correspondent bank relationships with large global banks at stake and hurt our ability to connect our Pacific customers with overseas markets.

But connecting the Pacific Islands to the world through payments is becoming more difficult.

Depending on what data you look at, the number of correspondent banking relationships has reduced by ~60% over the past 11 years.

From our perspective, there are two reasons for this.

First, bank returns have decreased since the global financial crisis.

In Australia, like elsewhere, bank returns on equity have reduced significantly over the last decade due to factors including higher capital requirements, more expensive technology, and stronger competition.

Lower returns mean that banks must make choices about how best to use their capital.

Business areas that don’t offer enough scale to offset costs have become less attractive.

ANZ is not immune to this pressure.

We need to balance our desire to serve the Pacific region with our obligations to our shareholders.

In 2022, we made the difficult decision to exit American Samoa and Guam to focus on building a more sustainable business in our core Pacific markets.

In the last 5 years, we have closed 10 branches across the Pacific region, excluding PNG.

This leaves us with a network of 19 branches and 2 cash centres.

The Pacific Island region is difficult because the economies are smaller compared to other markets and doing business in the region can be complex.

Each country has its own laws, regulations, customs, and tax.

While it’s important that each country charts its own course, this can create costs for businesses that want to operate across the region.

For example, there are differences in regional financial crime regulation.

We see varying definitions of ‘politically exposed person’ and identity and reporting requirements throughout the Pacific.

High costs for each country mean that greater offsetting scale is needed and, unfortunately, it can be difficult to find that scale in the Pacific.

Ultimately, this means it can be hard for banks to operate efficiently in the region.

Second, financial crime regulation has become more important globally, with tougher laws and stronger enforcement positions.

Few banks have an appetite to get financial crime wrong and we have seen higher due diligence and expectations from correspondent banks across the globe.

These two pressures mean that high-cost and high-risk countries that don’t offer scale have become less attractive for banks to serve.

While the Pacific is not unique in facing this challenge, it is an area that is badly affected by it.

So, the question now is: how do we solve this?

The first step, encouragingly, is to bring governments, regulators, and banks together.

By talking, we can agree on the problems and start to identify solutions.

So, it is pleasing to see so many of you here in Brisbane to start discussing what we can do.

Official sector coordination from governments and multilaterals committed to supporting the region will provide the momentum, focus and settings we need to ensure the Pacific has enduring access to international payments.

From a commercial perspective, our suggestion is that banks will find the Pacific Island region more attractive if its countries can take coordinated steps to reduce both cost and risk.

Adopting common laws, implementing consistent regulation, and enhancing regional financial crime efforts will make the Pacific Islands a more attractive place for banks to do business.

As we look for ways to do this, ANZ is happy to participate and make our resources and people available to you.

For too long, individual Pacific countries have been trying to solve this problem on their own when we are all part of the solution.

And while this level of regional coordination may seem daunting, there is hope.

The Automated Transfer System implemented across Fiji, Samoa, Vanuatu and Solomon Islands to deliver same day business payments shows how regional governments and regulators, development partners and the banks can deliver great outcomes together.

With an ANZ investment of over 8 million Australian dollars so far, we have been pleased to support the Reserve Bank of Fiji, the Central Bank of Samoa, the Reserve Bank of Vanuatu and the Central Bank of Solomon Islands on this initiative.

With this example in mind, we look forward to working with you on providing Pacific Islanders with long-term access to international payments.

Thank you, tenkyu, vinaka, Fa’afetai.

ENDS

ANZ Private and Blackstone Multi-Asset Investing Launch Innovative Absolute Return Fund for ANZ’s HNW clients

Source: ANZ statements

The fund is a first for the Australian HNW market and is available exclusively to ANZ Private clients. Blackstone is the world’s largest alternative asset manager, responsible for more than $US1trillion in alternative assets under management.

ANZ Private Chief Investment Officer (CIO), Lakshman Anantakrishnan, said: “The strategy culminates a broader change to ANZ Private’s strategic asset allocation, which includes a doubling of our allocation to alternative assets.”

The change is intended to prepare client portfolios for what Mr. Anantakrishnan expects will be an increasingly volatile environment for markets.

“In the decade ahead, we expect global markets to be transformed by major structural themes including disruptive technology, global demographics, and the green energy transition. We believe hedge funds will play an increasingly important role in multi-asset portfolios as investors look to navigate this change.”

“Only a few global firms have the reach and scale to access the right alternative opportunities. The name Blackstone is synonymous with alternative investing, and we are delighted to bring a truly world-class, unique, and exclusive offering to our clients,” Mr. Anantakrishnan said.

The strategy will be overseen by Joe Dowling, Global Head of BXMA and David Ben-Ur, CIO of BXMA’s Absolute Return Platform.

Mr. Dowling said: “We are delighted to work with ANZ to build a customised absolute return fund to help ANZ’s high net worth clients construct diversified portfolios. We are committed to creating customised, balanced, and resilient strategies for investors, which can thrive across multiple environments, and we are proud of the platform that we’ve created for ANZ’s clients.”

The Graphene Alternative Fund is a quarterly liquid solution that brings Blackstone’s proprietary BXMA Absolute Return platform to ANZ’s clients, including access to capacity constrained funds that are typically reserved for institutional mandates. The Fund is available only to ANZ Private clients in Australia who qualify as ‘wholesale clients’ under the Corporations Act.

ANZ commits $250,000 to rural and regional communities through Seeds of Renewal

Source: ANZ statements

Since 2003, ANZ has partnered with the Foundation for Rural & Regional Renewal (FRRR) to fund more than 850 community groups through the program, with a total investment of more than $6 million.

Now in its 22nd year, the ANZ Seeds of Renewal program is again offering a funding pool of $250,000 to community groups in remote, rural, and regional locations for projects aligned to four areas:

  • Environmental sustainability: initiatives that restore and conserve the natural environment or contribute to lower carbon emissions, water stewardship and waste minimisation;
  • Financial wellbeing: initiatives that improve economic participation, particularly for under-represented and disadvantaged people in the community. For example, building financial literacy and vocational skills and providing access to meaningful work;
  • Housing access: initiatives and programs that support those experiencing, or at risk of, homelessness, or that provide housing support for people living with disability; or
  • Assisting local communities to thrive: projects that either enable vibrant communities, where everyone can participate and build a better life, or create sustainable communities that help deliver demonstrable medium to long-term economic sustainability.

ANZ Head of Agribusiness, Mark Bennett said: “The ANZ Seeds of Renewal program has been providing grants to communities in rural and regional Australia for more than two decades, many of which find it difficult to access the resources they need to prosper. The program is something we’re really proud of, and each year I look forward to seeing the diverse mix of applicants and projects,” Mr Bennett said.

FRRR CEO, Natalie Egleton, said: “Partnerships, like our long-running one with ANZ, are critical to enhancing the liveability and vibrancy of remote, rural and regional communities. These grants allow local not-for-profits to get support for initiatives that address the local priorities that communities have identified. I look forward to seeing what projects come through this year,” Ms Egleton said.

Last year, ANZ and FRRR provided grants to 20 community groups for projects including increasing rainforest regeneration, restoring indigenous plants, enhancing local housing and employment opportunities, and improving financial literacy and money management skills against digital fraud.

Applications for the 2024 Seeds of Renewal program open on 3 July, and close at 5pm (AEST), 1 August 2024.

Interested community groups are invited to join a grantseeker webinar on Tuesday, 9 July at 12.30pm AEST. Register online at: https://events.humanitix.com/anz-seeds-of-renewal-grantseeker-workshop

Watch the ANZ Seeds of Renewal 20-year video.

About Seeds of Renewal: Over the past 22 years the ANZ Seeds of Renewal program has provided more than $6 million to support more than 850 community groups achieve their goals. Administered independently by the Foundation for Rural and Regional Renewal (FRRR), the ANZ Seeds of Renewal program offers grants of up to $15,000 to community groups for projects that support environmental sustainability; improve access to housing; or financial wellbeing in regional communities of fewer than 15,000 people.

About FRRR: FRRR – (phonetically: F-triple-R) – is the only national foundation specifically focused on ensuring the social and economic strength of remote, rural and regional communities. FRRR’s unique model connects common purposes and investment with locally prioritised needs, to create communities that are vital and resilient. Since its start in 2000, FRRR has delivered nearly $177 million to more than 14,000 projects.

Finding by the Banking Code Compliance Committee

Source: ANZ statements

ANZ General Manager Customer Service Operations, Dan O’Neil said: “Our customers, their families and their representatives should rightly expect compassionate and timely support from ANZ.

“We know we have not always met the expectations of our customers and their families at a difficult time in their lives. For too many it has been a frustrating experience. For this we are sorry, and we are committed to continuing to make changes to better support our customers and their representatives.

“We are investing millions of dollars to make sure we have the right staff, the right training, and the right processes in place. Already we have made 16 distinct improvements, with a further seven changes already in train.

“We have significantly improved the time it takes us to provide information about a customer’s accounts to their representatives and the time it takes us to finalise cases once we receive all of the required information.

“Where we have made a mistake and have charged fees in error, we review what has occurred and remediate the customer in full as soon as we can. For most impacted customers, these processes have been completed,” Mr O’Neil said.

Changes ANZ has already implemented include:

  • Establishing a dedicated program to improve the experience for deceased customers’ representatives from the moment they notify us to when the estate is finalised.
  • Almost doubling the number of staff which manage deceased estates cases, from 35 to around 60, last year.
  • Expanding the training for these specialist staff members, as well as our branch staff, to ensure we can better support customers and their representatives from the moment they commence this process.
  • Changing a number of our processes and technology systems to improve how we manage these cases, with further work being rolled out in coming months.

“While we have seen significant improvements in the time taken to finalise cases, we remain focused on delivering the remainder of our changes,” Mr O’Neil said.

Consumer confidence: inflation expectations pick up

Source: ANZ statements

• Consumer confidence rose 0.9pts last week to 81.3pts. The four-week moving average was up 0.2pts to 79.8pts.

• ‘Weekly inflation expectations’ rose 0.4pts to 5.2%, while the four-week moving average increased 0.1pts but remained at a (rounded) 4.9%.

• ‘Current financial conditions’ (over last year) rose 3.1pts and ‘future financial conditions’ (next 12 months) increased 0.3pts.

• ‘Short-term economic confidence’ (next 12 months) fell 2.3pts, while ‘medium-term economic confidence’ (next five years) rose 1.2pts.

• The ‘time to buy a major household item’ subindex increased 2.2pts.