The ‘yes’ campaign is generating the most media and social media content. Yet, it continues to trail in the polls

Source: University of Waikato

With almost a third of votes cast already in postal and pre-poll voting for the Voice to Parliament referendum, the “yes” campaign is ramping up its advertising and media efforts. Both campaigns are in the home straight ahead of Saturday’s crucial ballot.

Recent polls indicate that in the closing weeks of the campaign, support for the “no” campaign has slowed somewhat, but “yes” still sits at around 42% nationally.

This week, Professor Simon Jackman’s average of public polling placed “yes” at 42.7% nationally, with a 1.7-point margin of error. The best recent polls for “yes” continue to be those fielded by Roy Morgan and Essential, with support in the mid-40s. Newspoll (now administered by Pyxis) and Redbridge, meanwhile, have “yes” support in the high-30s.



What’s happening in online advertising?

Spending by Voice campaign groups on Meta platforms from October 2-9. Meta Ad Library

Consistent with what we have seen during the course of the campaign, the Yes23 campaign has outpaced other paid referendum campaign groups in its online advertising spending on Meta platforms (Facebook and Instagram), the most-used platforms for online advertising during this campaign.

Four of the top five online advertisers are supporting the “yes” campaign, with A$364,000 in total advertising spending this past week. Yes23’s ad spend is distributed fairly evenly (relative to population) across the mainland states, reflecting its goal to attract national support.

The top “no” campaign advertisers on Meta spent just $46,000 this past week. This includes Fair Australia, supported by Advance Australia; Warren Mundine’s separate “Not My Voice” campaign, and Nationals MP Keith Pitt.

In comparison to Yes23’s blanket coverage, Fair Australia is chiefly targeting South Australia and to a lesser degree Tasmania. Assuming it will win sympathetic states like Western Australia and Queensland, the “no” campaign only needs to win one more state (either South Australia or Tasmania) to ensure the referendum fails.

Interestingly, Senator Jacinta Nampijinpa Price is no longer spending on social media advertising. Perhaps this is because she already has a sizeable presence on Meta (with a quarter million followers) and is generating millions of likes for her “no” campaign videos on the free platform, TikTok.

What’s happening in the news and social media?

During the past week, which aligns with the commencement of pre-polling, our analysis of free media coverage – print, radio, TV and social media – shows that Voice coverage has unsurprisingly increased in volume since our last data report two weeks ago.

The Voice referendum made up 7.3% of total coverage during the week, up from 6.7% reported in our previous analysis.

Public engagement with key Voice stories on Twitter. Phoebe Hayman using X data

Recent stories getting the most attention on X (formerly Twitter) were:

  • an open letter from more than 100 health organisations advocating in favour of “yes”
  • widespread discussion of the uncivil nature of the referendum debate
  • the start of early voting
  • and Garigarra Riley-Mundine, the daughter of leading “no” campaigner Warren Mundine, publicly supporting the Voice.

How we further analysed media content

But what can we see about the distinctiveness of the campaign coverage since the referendum was announced on August 30?

One way to answer that is to look at the supply side of the debates. Supply represents what (and how much) information is in the public domain – as opposed to the demand side, which reflects how Australians engage with or react to the coverage.

To better understand this, we analysed about half a million Twitter posts and mainstream news stories from Meltwater, a global media monitoring company, combined with 50,000 Facebook and Instagram (public) posts that have appeared since the announcement of the referendum date.

We then used an algorithm to categorise this content into one of five distinctly relevant narratives. Put simply, think of a machine that can organise a collection of many different LEGO blocks (or in our case, media items) into a predetermined number of bins (in our case, topics), based on the LEGO blocks’ similarities (in our case, the key words that make up these narratives).

The algorithm gives us a quick – and rough – estimate of what’s being said in the public sphere across our screens, airwaves and newspapers during the campaign.

As seen below, about a quarter of the data we analysed – the largest distinct category – comes from general media commentary, constituting a complex mix of positive and negative coverage reflecting Australia’s increasingly polarised media landscape.

We estimate language supporting the two main “yes” campaigns comprised over 40% of the public debate, providing mostly affirmative messages about the referendum.

The algorithm categorised the “no” camp’s distinctly negative language at well under 20% of the overall debate. This included coverage from Sky News, which has been much more negative about the Voice.

General voter information coming from a range of sources, including the Australian Electoral Commission and the Australian government, made up another about 18% of the total media and social media content during the campaign.

Topic modelling of the Voice debates since the referendum’s date announcement. Justin Phillips

All this data tells us a little about what’s been said during the campaign and the evolving nature of the debate as various narratives gain and lose popularity.

So, if the “yes” side has been contributing the lion’s share of Voice content over the past six weeks, why are the polls not closer?

That’s a complicated question because not all media and messaging are equal. Nor do we know how well campaigning actually changes voter behaviour.

We are also just looking at the supply side of free media only, not paid advertising or private messaging spaces. And we know the “no” side has had millions of people engaging with and sharing its content, which is not tracked here.

Rough estimates like these efforts, though, suggest there’s much more to be learned – both about our nation and, crucially, about ourselves.

Andrea Carson, Professor of Political Communication, Department of Politics, Media and Philosophy, La Trobe University; Justin Phillips, Senior Lecturer, University of Waikato; Max Grömping, Senior Lecturer, Griffith University; Rebecca Strating, Director, La Trobe Asia and Associate Professor, La Trobe University, La Trobe University, and Simon Jackman, Professor, University of Sydney

This article is republished from The Conversation under a Creative Commons license. Read the original article.

University of Waikato announces new member to its Council

Source: University of Waikato

Te Puhi Ariki, Nga wai hono i te po Paki (Waikato) has been appointed to the University of Waikato Council for a term of four years.

Nga wai’s appointment was confirmed by the Office of the Kīngitanga in September. She officially took up her position this week during the University’s Council meeting.

An alumna of the University, Nga wai holds a Bachelor of Arts and Master of Arts in tikanga Māori and te reo Māori. She has had a long association with the University of Waikato and was a core member of the weaving team that prepared the tukutuku panels that reside in the University’s wharenui, Ko Te Tangata, in The Pā.

University of Waikato Chancellor, Sir Anand Satyanand, says Nga wai’s knowledge of tikanga and te reo Māori provides additional depth across the membership of the Council and the appointment is underscored by Kīngi Tūheitia’s utmost confidence in her to undertake this role.

Nga wai is member of the Waitangi National Trust Board and Te Kōhanga Reo National Trust, a board member of the Waikato-Tainui College for Research and Development, and a director of Kaarihi Limited.

Nga wai’s appointment replaces outgoing Council member, Paki Rawiri (Waikato, Ngāpuhi).

5 October 2023 Porirua neighbourhood comes together for clean-up event Good things happen when people work together – which is exactly what happened when communities in Eastern Porirua gathered for a neighbourhood clean-up event in September.

Source: New Zealand Government Kainga Ora

The event was part of Keep New Zealand Beautiful’s Clean Up Week, and Te Rā Nui worked alongside members of the community to make the event a success. Te Rā Nui is the Eastern Porirua Development partnership that consists of Kāinga Ora, Porirua City Council and Ngāti Toa Rangatira.

The event was sparked by an idea raised in community engagement meetings where residents expressed a desire to see their neighbourhood cleaned up. As a result, Te Rā Nui organised the event to bring the community together and create a cleaner, more liveable neighbourhood.

Throughout the event, community members worked together to collect rubbish throughout the four neighbourhoods that form part of the project precinct – Cannons Creek, Waitangirua, Rānui and Ascot Park. Te Rā Nui provided rubbish bags and skip bins to help with their efforts.

As well as the clean-up itself, the event also provided the opportunity for people to bring items they no longer needed, but that still had plenty of life left in them to pass on. These donated items were placed in special marquees where other members of the community could have a look and take home things they needed. Anything that wasn’t claimed on the day was given to a second-hand shop for redistribution within the community.

Abbie Mckoy, Manager of the Community Engagement and Partnerships team for Greater Wellington said “the community’s response to the event was fantastic. Many people turned out to get involved on the day, which was a great opportunity for people to connect with their neighbours while doing something positive for the neighbourhood.“

The success of the event shows what can be achieved when a community comes together – and was a great reminder of the importance of looking after our local communities and helping keep New Zealand beautiful.

Foreign policy has been missing from NZ’s election campaign – voters deserve answers to these big questions

Source: University of Waikato

Tax cuts, crime, the cost of living, potholes and co-governance … these and various other issues are now familiar to most voters. But there has been one major election area missing the serious debate it needs: foreign policy.

Whichever parties form the next government, and whoever becomes prime minister, they will also be charged with negotiating New Zealand’s place in a dynamic and changing world.

Military and security alliances, trade, climate change and foreign aid are all presenting significant challenges. So here are some of the questions any incoming administration should be able to answer to the satisfaction of voters.

Defence and security

Having recently deepened military relationships with Australia and Japan, New Zealand needs to be clear about whether it will join “pillar two” of the AUKUS security pact between the US, UK and Australia.

Directly related to the AUKUS question are the hard military implications: who or what would New Zealand fight for? Were the US and China to square off over Taiwan, with Australia (New Zealand’s only formal ally) drawn into such a conflict, would New Zealand send military help?

Less speculatively, will New Zealand continue to send naval assets to support exercises aimed at defending freedom of the seas, given the very recent history of Chinese military confrontation in the disputed South China Sea?

The Pacific is also in a state of geopolitical flux. New Zealand has upgraded its military relationship with Fiji, and the US has secured “unimpeded access” to strategic ports and airports in Papua New Guinea. But how does New Zealand respond to the “comprehensive partnership” just announced between China and Timor-Leste covering military exchanges, training and exercises?

Ukraine and defence budgets

The war in the Ukraine will also demand attention. While New Zealand is not directly involved, it provides military training, financial, legal and humanitarian assistance.  Does this continue or ramp up, or does the level of aid depend on what New Zealand’s allies do?

Further to that, what is New Zealand’s official position on what peace would look like for Ukraine? Would New Zealand support a peace deal that involved territory trade-offs or did not include the prosecution of war crimes?

Related to that is the uncertainty over US commitment to supporting Ukraine, given some Republican resistance. New Zealand’s next government will face potentially very unpredictable outcomes from the US presidential election in November 2024. What happens if Donald Trump returns to power?

Many of New Zealand’s key allies (including NATO countries) are spending or aiming to spend 2% of GDP (or more) on their militaries. New Zealand currently only spends about 1.5% of GDP. Ideally, voters would know whether that will increase, by how much, and by when.

More specifically, would any extra spending see the New Zealand Defence Force adopt militarised artificial intelligence technologies?

Trade and sanctions

An open, predictable and rules-based global economy can no longer be taken for granted. Regional trade integration has been disrupted, with a shift towards unilateral trade policies and agreements.

What is New Zealand’s response, and will local exporters be encouraged and helped to diversify their markets?

Beyond the simple mantras of negotiating new trade agreements with India or the US, how will that diversification and continued growth be achieved?

Will New Zealand support China’s application to join the Comprehensive and Progressive Agreement for the Trans-Pacific Partnership – or would it back Taiwan’s?

Will New Zealand continue to support the use of sanctions outside the United Nations’ system (such as those imposed on Russia), and will it consider extending sanctions to countries for grievous human rights abuses (such as those imposed on Iran)?

Climate and foreign aid

Climate change presents extreme challenges domestically and internationally. New Zealand’s overall performance is rated “highly insufficient” by the independent Climate Action Tracker. So what will the next government do at a global level?

Where does New Zealand stand on mechanisms such as the Green Climate Fund, the world’s largest multilateral fund dedicated to helping developing countries address the climate crisis, and will it increase pledged funding for it?

And will New Zealand continue to believe in and support the Global Methane Pledge, a joint US-European Union initiative to reduce global methane emissions by at least 30% from 2020 levels by 2030?

The UN sets a target for all developed nations to give 0.7% of their gross national income as aid to developing countries, but New Zealand only manages to give 0.23% – well below the OECD average. Will the next government seek to increase or even decrease this? And would it support the creation of a regional development bank or cooperative aid projects with China?

Finally, New Zealand will need to confirm if it will keep taking 1,500 refugees annually.

These are not easy questions. But the New Zealand public should know the answers before they vote – and before the next government positions the country in an increasingly turbulent global order.

Alexander Gillespie, Professor of Law, University of Waikato

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Matauranga Māori leader announced Prime Minister’s Educator of the Year

Source: University of Waikato

Dr Ēnoka Murphy was named the Prime Minister’s Educator of the Year at Te Whatu Kairangi – Aotearoa Tertiary Educator Awards, held at Parliament on Tuesday. Te Whatu Kairangi are the most recognised awards within the New Zealand tertiary education and training sector, with the Prime Minister’s Educator of the Year Award being the highest accolade.

Dr Murphy (Ngāti Manawa, Ngāi Tūhoe, Ngāti Ruapani, Ngāti Kahungunu), a Senior Lecturer at Te Pua Wānanga ki te Ao – the Faculty of Māori and Indigenous Studies at the University of Waikato, was also awarded a Kaupapa Māori Award for his leadership in teaching and devotion to the reclamation of te reo Māori.

Minister of Education, Jan Tinetti, presented the award on behalf of Prime Minister Chris Hipkins. Tinetti’s remarks centred around Dr Murphy’s passion and talent as an educator, saying that he “has demonstrated outstanding work in connecting with learners and providing holistic support for a huge diversity of learners [and] has received consistently positive feedback over many years for excellent teaching and mentoring, [demonstrating] strong leadership in challenging times.”

Upon receiving the award, Dr Murphy was presented with the Rauaroha Korowai by the previous year’s recipient, Professor Carolyn Gates. Dr Murphy then went on to acknowledge those gathered, in particular the other awardees and their whānau who had come to support them.

“Some of the greatest have taught me, particularly my parents who are excellent teachers. I have also been honoured to work with some of the best at Te Whare Wānanga o Waikato in Te Pua Wānanga ki te Ao over the years.”

“I would also like to thank my students. As a teacher, it is a continual learning journey. The greatest teachers have been my students; they pick up on your mistakes – if you aren’t on the mark. I am grateful for the students who have taught me over the years and helped me be the teacher I am today.”

With over 30 years of teaching at all levels of education, Dr Murphy strongly believes that putting students first and spending one’s time and energy on them is crucial.

“True love, true compassion for others, for my students, comes from the journey I have been on. I have had numerous challenges with my health over the years, in and out of hospital, while still teaching. These challenges have shaped me and helped in the way that I work with students.”

Professor Robyn Longhurst, Deputy Vice-Chancellor Academic, says that the University community is incredibly proud of Dr Murphy and his commitment to teaching excellence:

“It is clear from reading the comments made by Dr Murphy’s students in his teaching portfolio that he commits heart and soul to every conversation and every class with them. Students and staff alike have a deep respect for Dr Murphy as a person and as a teacher. We are so fortunate to have him as part of our whānau at Te Whare Wānanga o Waikato.”

Ako Aotearoa, the National Centre for Tertiary Teaching Excellence, conducts the Te Whatu Kairangi Awards on behalf of the Minister of Education.

“Our congratulations go to Ēnoka and the other awardees. It was wonderful to celebrate such a diverse range of educators and organisations in person,” says Derek McCormack, Selection Panel Chair, Te Whatu Kairangi.

Musical leader’s exceptional contribution recognised

Source: University of Waikato

The University of Waikato has awarded the prestigious title of Emeritus Professor to Martin Lodge for his outstanding contribution to New Zealand music and the development of Music at the University.

At a ceremony on Monday Professor Lodge was acknowledged for his role in growing and developing the music programme at the University to a fully fledged Bachelor of Music, Master of Music, Doctor of Musical Arts and PhD subject

“Professor Lodge was the first person to be made a Professor of the music programme at the University and his guiding hand has helped build music at the University to what it is today,” says University of Waikato Vice-Chancellor, Professor Neil Quigley.

Professor Lodge also played an entrepreneurial role in fundraising for what is now the Gallagher Academy of Performing Arts and is well known for writing the processional music for the University’s graduation events.

In initiating and leading New Zealand Music Studies at the University, Professor Lodge worked collaboratively with Dr Hirini Melbourne and Dr William Dart to create a stream where equal weight was given to Māori music, popular music and Western classical music.

He also helped build the performance stream with permanent performance staff and led the growth of the composition stream of study at the University.

Professor Lodge also conceived, commissioned and fundraised for the University’s collection of traditional instruments Te Kohinga Taonga Pūoro, for teaching and research, and his groundbreaking articles on the field of New Zealand music historiography are frequently cited as the foundation of this emerging discipline.

“There are many highlights to Professor Lodge’s long and distinguished career through both his contributions to the University and to the field of music,” says Professor Quigley.

“It gives me great pleasure to award him the title of Emeritus Professor of the University of Waikato.”

26 September 2023 Tinna’s whimsical garden filling hearts – and tummies Everyone needs a sanctuary – a place to retreat to when life gets tough. For Christchurch mum Tinna, her sanctuary is the garden she has lovingly created at her Kāinga Ora home, Bush Cottage.

Source: New Zealand Government Kainga Ora

It’s a garden like no other. A labour of love for the last 20 years, it is filled with the unexpected. Toy dinosaurs nestle amongst ferns, there’s a fairy garden, brightly coloured fences, bird feeders made out of repurposed soup ladles, a makeshift glasshouse with a chandelier in it, and trinkets everywhere.

Neighbourhood kids love exploring the whimsical wonderland that Tinna’s created, but the garden also serves a more serious purpose. It’s filled with fruit trees and vegetables which Tinna uses to make meals for her elderly neighbours each week.

She also uses the produce from her garden to help feed the homeless. Tinna’s work with the homeless has earned her civic awards – and a royal encounter with Princess Anne.

Tinna says she spends hours each day tending to the garden and can almost live off the land. To keep costs down she grows most of the plants from seeds or cuttings and makes her own compost – ‘you have to layer it, wet and dry, like lasagne’’ she tells us.

“It is hard work, and you just have to keep at it and at it, but my garden has saved me.’’

By age 15, Tinna had lost both her parents and she has endured more than her fair share of struggles in life. She lives with her 19-year-old son, who is severely autistic and will never be able to live independently.  It’s challenging, but the garden brings Tinna respite.

She’s got some chickens in a coop that she made herself and she barters the eggs they lay for gluten-free bread for her son, who has severe food allergies.

Tinna loves bartering her fresh produce for things she needs and wishes more people did that.

She doesn’t like to see things go to waste so when people toss things out that could be put to good use, she is quick to claim them. She puts her own creative twist of them before putting them to good use in either her garden or her home.

Step inside Tinna’s home and you are greeted by a patchwork of colour – it is full of things that she has picked up over the years and given a quirky make-over.

Tinna says she draws strength and happiness from helping others – it’s all about being emotionally rich.

“The most important thing is to practice being grateful, to practice being happy and don’t strive for what other people have. Appreciate the tiny little things and reach for emotional riches, not financial riches.’’ 

25 September 2023 A new start: Laura’s journey to a brighter future A home can provide so much more than simply a roof over someone’s head – in fact, the right home can be truly life-changing. Just ask Hamilton woman Laura, who has regained her independence since moving into her new, accessible Kāinga Ora home.

Source: New Zealand Government Kainga Ora

Due to a permanent illness, Laura relies on a wheelchair to get around – which was difficult in her previous home.

“It was hard to move through the house in my wheelchair, so I didn’t feel like I could really do much and relied on my partner being around to help me,” Laura explained.

But since moving into an accessible home tailored to her needs, Laura’s day-to-day life has been transformed. Her new home boasts wider hallways, an accessible shower, and a kitchen she can easily use.

“I feel like a person again,” Laura says with a smile. “This new home allows me to embrace my capabilities, not my limitations. Now I can get up, get dressed, and get out the door onto a bus without help, just like everyone else.

“It’s so wonderful to take a shower by myself, to move around my house freely. The independence it’s given me is incredibly liberating.”

And the move hasn’t just been life-changing for Laura – it’s also brought new opportunities for her partner, Harry, who could start a new job because Laura no longer needed him home 24/7 to support her. “It’s great – a very welcome benefit,” adds Laura.

The new home is part of a block with five accessible Kāinga Ora homes which are close to the hospital and require minimal maintenance. Moving from a stand-alone home to now being part of a community has also made a significant difference in Laura and Harry’s lives.

“Harry has started a community garden in front of our house where he grows veggies for everyone to pick from. Our neighbours really appreciate it, and it feels good to make a difference and support our local community,” says Laura.

Laura is determined she wouldn’t be in her new home without the ongoing support and efforts of her Housing Support Manager, Leah.

“We worked together with Laura’s health professionals and the Kāinga Ora placement team to move Laura and her partner because their previous home wasn’t fit-for-purpose,” says Leah.

“I noticed lately that Laura is playing music again – which she hasn’t done for a long time. This really tells me that Laura is happy, I feel this new home has given her a new lease on life,” adds Leah.

And Laura couldn’t agree more.

“Independence isn’t just about doing things alone,” Laura reflects. “It’s about having the choice to do so. And thanks to Kāinga Ora, I have that choice,” ends Laura.

“I feel like the sun is shining in our lives again.”  

Waikato alumna to lead Māori & Indigenous Studies

Source: University of Waikato

Dr Tangiwai Rewi (Waikato-Ngāti Tīpā, Ngāti Amaru, Ngāti Tahinga) is a Waikato alumna, completing a Bachelor of Education in 1989 and Higher Diploma of Teaching in 1997. She also holds a Master of Indigenous Studies (2006) and PhD (2018) from the University of Otago.

Dr Rewi currently manages customary fisheries nationally at the Ministry for Primary Industries,

and has previously held senior roles at the Ministry of Education, Te Tumu, School of Māori, Pacific and Indigenous Studies at the University of Otago and was the foundation Tumuaki (Principal) at Tōku Māpihi Maurea Kura Kaupapa Māori.

Dr Rewi’s research interests and expertise include te reo me ngā tikanga Māori, Māori Education and Māori Pedagogy, and preserving the narratives of rūruhi, koroheke, and kaumātua.

Dr Rewi is looking forward to returning to Waikato and will join the University in November.

“Mahia te mahi hei painga mō te iwi,” Te Puea Herangi.

Te Ihorangi Māori, Deputy Vice-Chancellor Māori, Dr Sarah-Jane Tiakiwai, says the University is delighted to have someone of Dr Rewi’s calibre joining the leadership team and also paid tribute to Professor Sandy Morrison for her leadership of the Faculty over the past couple of years.

20 September 2023 Noa lands national award for leadership We are so proud of kaimahi Noa who has been named Young Leader of the Year | Te Tohu mō te Kaiārahi Rangatahi o te Tau in the Te Hāpai Hapori | Spirit of Service Awards.

Source: New Zealand Government Kainga Ora

The award is in recognition of Noa’s dedication to flood recovery work following the catastrophic weather of Auckland Anniversary weekend.

On 27 January, Noa’s day began leisurely as she’d just started a holiday. By evening, however, she was back at work facing a mammoth task: to address the flood damage wrought to 684 state homes in Counties Manukau.

Eight months on, Noa has still not taken her holiday. As Senior Project Manager for the Auckland Flood Recovery Programme, she and her team have worked long days ever since that fateful weekend. Today, they remain utterly focused on supporting customers who are navigating loss and displacement, and reinstating flood-damaged homes.

It’s an attitude that Noa says is in her Sāmoan blood. “Growing up as a Pacific Islander, service is ingrained in you; it’s the first thing you learn in your home. I learned that service doesn’t discriminate, and that service is the most important thing.”

Noa also has insight into how life is for many Kāinga Ora customers. “My parents were state housing customers. They appreciated having a state house but with English as their second language, they struggled to understand what was required at times. I would translate for them.

“I also helped them with admin like banking and insurance. It wasn’t easy for them and that has stayed with me; I am always careful to ensure that the customer understands what is happening.”

While Noa’s work ethic comes naturally to her, it has now been acknowledged as a gold standard in public service.

Noa and her parents, Vaeila and Siolo, flew to Wellington for the Spirit of Service awards where Prime Minister Chris Hipkins and many public service leaders watched her win.

“When my name was announced, I sat there for a good 30 seconds because I couldn’t believe it. I was thinking, ‘How am I going to get up to the stage? There were so many people, it was overwhelming.”

Flooding at Freeland Reserve in January

Of course, Noa did make it to the stage where she delivered an eloquent speech attributing her success to the support of her aiga, her colleagues and her church.

“Although the award has my name on it, I see it as an award for all the amazing people contributing to this programme. Whether it was advice or criticism, it all helped.

“In terms of my personal journey with Kāinga Ora, I’ve been very blessed to have leaders who I have aspired to emulate, who have supported me and my journey. And I’m also fortunate to be part of an amazing team, many of whom have the same aspirations as me.”

While the work has been intense, Noa says it has served as an important reminder to be kind, “whether to myself in setting a task list that I can’t finish or to my maintenance partner in there doing the mahi”.

She concedes that the work is humbling. “A couple of days after the flood, when it was safe, I joined the crew visiting our customers and I was devastated by the scale of destruction and grief. I can only imagine how it must have been for the whānau involved. We met family after family who, in the space of one night, had gone from having everything to nothing.

“I remember meeting a family back at their home for the first time a few weeks after they’d escaped the flood.. They were faced with the fact that everything was wrecked. Water was squelching out of the carpet and mould was starting to grow. But all the customer wanted was his church blazers and some tins of corned beef. He’d thrown the tins into the bathtub to stop them floating away and they were still there, safe and sound. No matter what happened, he was determined to provide food for his kids and to keep going to church.”

A number of customers are now back in their fully repaired homes while others are in other Kāinga Ora properties, staying with family or in temporary accommodation while repairs are carried out.

“Joining the public service was the best choice I ever made. I’ve tried to never lose sight of why I joined or why I’m here and I think that so long as you have your ‘why’, and you’re committed to fulfilling that daily, it’s worth it. My advice to anyone considering a career in public service is to do it.”