BNZ launches Tech Business Hub to empower early-stage technology businesses

Source: BNZ statements

New Zealand’s tech sector is set to get a boost thanks to the launch of the country’s first dedicated banking hub for early-stage technology businesses.

The Waikato-based BNZ Tech Business Hub is designed to address the unique needs of early-stage tech companies.

It offers BNZ customers access to bankers with specific training and expertise who are equipped to offer financial services to address the unique challenges and opportunities faced in the technology industries.

Tim Wixon, Head of Technology Industries at BNZ, says, “BNZ’s Tech Business Hub is not just a new offering – it represents a philosophical shift in how we approach banking for this sector. Technology businesses have distinct needs which have not historically been met by traditional banking models. Our hub will help fill this gap by offering practical guidance, advice, and tailored services to help accelerate sector growth.”

According to the Technology Investment Network, the top 200 New Zealand tech companies generated the second largest source of offshore revenue after dairy. The industry is also growing faster than any other in New Zealand and offers salaries around 30% higher than the New Zealand average.

“Technology Industries continue to be an increasingly important part of the New Zealand economy. Every year, we see more of our country’s tech companies succeed on the world stage and BNZ remains committed to assist wherever possible”, says Mr Wixon.

BNZ is ambitious in its support for technology companies in New Zealand, launching a range of innovative solutions in recent years to assist the sector, including Contracted Receivables Financing, Revenue Based Financing for SaaS businesses, and Project Scale Up, which provide high-potential and high-growth technology businesses with access to non-dilutive capital.

The new Tech Business Hub complements these offerings, underscoring BNZ’s commitment to fostering a vibrant homegrown tech ecosystem.

Tech Business Hub Team Manager – Figo Liu – says, “Tech businesses require banking partners who speak their language and understand their journey. Our goal is to nurture the tech and startup ecosystem by making it easier to start a business and grow.”

With the Tech Business Hub now up and running, BNZ is turning its attention to further ways that it can support tech businesses at all stages of their lifecycle.

“We believe that New Zealand’s tech sector has enormous potential, and we want to do everything we can to help these businesses succeed,” says Mr Wixon. “The BNZ Tech Business Hub is the next step in our commitment to this important part of our economy, and we look forward to working closely with tech entrepreneurs and innovators to help them achieve their goals.”

The post BNZ launches Tech Business Hub to empower early-stage technology businesses appeared first on BNZ Debrief.

Transcript: Housing Affordability Report Launch 2024 – Panel

Source: ANZ statements

Richard Yetsenga: People always want to talk about what’s wrong. When people ask me what the biggest risks are, they want me to talk about things that are going to be really troublesome from a kind of lack of demand perspective, but actually, I think the world’s in pretty good economic shape. Doesn’t mean there are things that we shouldn’t worry about. There obviously are, climate change is an enormous challenge, which we’re all trying to work out. We’re in an environment of, unfortunately, military conflicts – the economic reality of those so far is that, apart from some impacts on commodity prices, the broad transmission channel actually has been pretty modest. So, obviously fingers crossed that, while they persist, that remains the case. This is the year of elections. More of the world’s population votes this year than apparently any other year history. So far, it hasn’t been the year of elections surprises really. The transitions of power have been largely expected and largely orderly. Of course, we’ve got the US presidential election at the end of the year. But even there, if lightning does strike twice, and if forced to choose, I’d say that Biden gets re-elected, again. On that, if Trump does win, the reality is we’ve had Trump before. We’ve had populist leaders in places like the Philippines. And they’re typically not actually that bad for the economy. I think they rub us up the wrong way sometimes, and they don’t make us feel great. And if you’re an exporter, sometimes they might be a challenge. If you’re an immigrant, they’re definitely going to be a challenge. But we shouldn’t lose sight of the opportunity because in fact, the global economy this year will grow at about 3%. We call a global recession any global growth below population growth, population growth is about one, so 3% is pretty good. The pre-pandemic average, and in fact, the pre-GFC average for the global economy was about 3.7. So if this year is the weakest year of this mid-cycle slowdown and it’s 3, I think it’s a pretty good outcome. The biggest challenge for most businesses that drops out of that is not a lack of demand. And I say that with a particular point of view that the retail sector does have some particular challenges, but for most sectors, this environment is not a challenge of a lack of demand, the challenge is making money given the availability and price of labour and the availability and price of inputs, and that has been the biggest risk and biggest challenge for the last three years. And for the next couple of years, I think it’s going to stay the biggest risk and the biggest challenge.

Caryn Kakas: Richard has kindly jumped straight to challenges, which I feel is certainly a key topic in Queensland, both in SEQ as well as regional areas. What do you see in terms of heading into this next Queensland election cycle as to the major challenges that are going to need to be addressed when we look at the residential market?

Jess Claire: Yeah thanks Karen. And can I just commend ANZ on leaning into this conversation and using your voice to try and solve the biggest challenge that Australia is facing at the moment, which is, obviously, boosting our residential supply housing. So yes, we are in an election year here. And as Eliza pointed out, the demand shock for Queensland from interstate migration and international migration, we’ve got unabating demand. But I think it really highlighted that, there’s been a significant lack of investment in supply, particularly in social housing here in Queensland for the past decade and beyond. We’ve got a pretty fast paced regulatory environment leading into that election. We need to make sure that those settings are really certain, in particular for private sector because that’s what they rely on in order to make those business confidence decisions. We’ve got a top-heavy infrastructure pipeline which we’ve borrowed the name from Victoria called the Big Build. People will have seen the impact that that’s had in regards to absorbing the workforce, but also increasing the pay, quite substantially, of that workforce. And then that well-documented skills shortage. And I still think we can’t underestimate the challenge of getting the community on board about development as well. Whilst that sort of, changing face of homelessness now with say women and children – and women in particular over the age of 55, that fastest growing bracket – there’s still well mobilised, well organised, very vocal groups that are anti-development. And that is a huge issue in particular for local governments when it comes to trying to get developments across the line. So that’s just some of the challenges.

Caryn Kakas: And look, I might stick with that for a moment because I think we’ve seen a fascinating movement of both NIMBYs and YIMBYs across the country. Some terrible acronyms going on. But, you know, really this polarisation in the marketplace around whether or not people want more supply, more density, more housing in their backyards or not. How is that playing out in Queensland, especially when we start to think about some of the announcements about the typology of the housing that’s anticipated to be delivered.

Jess Claire: There’s another acronym, too. And I want to get this right, it’s YIGBY or YITHBY. Yes in faith’s backyard, or yes in God’s backyard, just to throw it out there. I think it’s great that there’s a growing conversation about the community’s role in this. The community does play a role in ensuring that we can get density. The recently refreshed regional plan had a focus on infill, which means that’s going to be happening in people’s backyards – 70%. So, some stats here for the Gold Coast, we need to build 7300 new homes every year for the next 22 years here in the Gold Coast to meet the projected population growth. And only 11% of that is going to be detached. So 89% is going to be infill or attached housing across the spectrum from what’s called gentle density. I guess smaller infill developments through to your large-scale apartments. The community is going to need to get on board about that, because if we don’t, we’re not going to meet our targets, which means the situation that we’re currently facing is going to be exacerbated. I don’t know about you. I’m pretty sure, you’re not, I’m not comfortable with people being homeless, in particular women and children.

Caryn Kakas: And I think I think to that point, having seen sort of the dramatic impact in terms of what we’re seeing in terms of pressure across the system, right. Rental has appeared as a topic in a way it never has before, because we’ve seen that shift upward in terms of impact. Eliza, we often talk in terms of first home buyers and investors as sort of the dominant features of the health of the market. What do we see as the potential outlook in terms of that, in a situation where we need more density, we need more supply?

Eliza Owen: Yeah. Thanks, Karen. A question that I often get asked is when does this end? Like, what is the end to this rental crisis? And I think unfortunately, so many of the solutions and just things that need to resolve themselves as well, like a normalisation in the net overseas migration, for example, they take time – when the rental crisis is happening now. And I think, it’s just leading to more insecure housing, homelessness, it’s also leading to a bit of rebellion. You may have seen more talk of occupied, abandoned homes and that sort of conversation rising as well. So it’s almost like triaging the resources to homelessness services and the people that need that support the most – As the sort of short term resolution, or trying to address some of it.

Caryn Kakas: Quite significant investment required. I mean, really speaking of investment, Richard, we have seen, in terms of supply that we’ve seen in Queensland and multiple states falling behind them, and the idea of the rise of the granny flats as solving some part of this housing conundrum. But what are we seeing in terms of the construction numbers that came out last week. What are we seeing in terms of really delivering against this somewhat aspirational $1.2 million homes?

Richard Yetsenga: I mean, it is unfortunately quite depressing. And the response to the depressing kind of, actual delivery of homes is we need to work hard on new supply. We need to work harder on planning restrictions. And, they are useful, but I would say insufficient to resolve this challenge. We’re not the only economy trying to build more dwellings. We’re not the only economy trying to expand defence spending, trying to expand infrastructure we’ve got to do the Olympics. We’ve got a climate transition. Our forward pipeline of work in Australia, so we look at any investment projects with a total spend of over half a billion, Pre-pandemic, that was running at about $40 billion a year, on our numbers that’s over $100 billion a year by 25, 26. In fact, when I give those numbers to people in the sector, they say uniformly, no chance. And of that increase from 40 to 100 and change, about half of that is due to the climate transition. And of course, we’re still getting going. So I think we will, just my two cents, I don’t think we will go anywhere close to genuinely being on the path to resolving this issue until we accept that town planning and new supply are insufficient. Australia has 11 million dwellings for 27 million people. It’s not obviously a shortage of dwellings. If you think about crises, you know I’m a macro economist, I think about crises a lot. A) because you want to learn what caused the crisis so much to avoid it, but B) there was always policy experimentation in the crisis, in the pandemic, one of the policy experiments was let’s pay firms to keep their workers so that you don’t get the separation between workers and firms, which slows the recovery. We go in, we lock everything down, we hibernate, and then we come out. And it worked. In the tech bust in the US, the Fed did quantitative easing. People said you were crazy, but it turned out to be actually, now it’s out of the toolkit. In the GFC, governments bought stakes in banks to stabilise the system. You go back to the Asian crisis. We need to label this a crisis. And when you label something, a crisis, then you can start to say rightio. Let’s not start by ruling things out. Let’s just say everything’s on the table and let’s actually work out where we can start to have some movement and where we can actually deliver.

Caryn Kakas: I think it’s safe to say that Queensland has put everything on the table as a state with a series of announceables in the last, sort of three months. What are the elements in that toolkit that you think will unlock some of this challenge?

 

Jess Claire: Yeah. So, in October 2022, we had our housing summit which acknowledged that we were in the grips of a housing crisis. And so, 18 months into that, we have had a lot of headlines and there has been some traction – the regional plan has been reviewed. That said, the pressure hasn’t been converting to the level of stock that we would like. So the housing plan, which was released in February, there’s five headline components in that, and we’re still working through what the policy looks like. So we’re not moving fast enough. And I’d like to think that if everything’s on the table, we need to look at how we actually unshackle the private sector to be able to actually deliver given all the things that are happening, including the well-documented skill shortage and the infrastructure pipeline that’s being funded by government, how do we make sure that people like residential delivery property has to be a priority. If that’s the priority, we can make sure we’ve got the workers to be able to deliver that. And looking at the tax settings that deter the foreign investment here in Queensland, it’s an obvious start. You know, we charge an extra amount for the listed companies that have a portion of foreign investment. How can we attract them here to help deliver apartments on scale so we can get to the 89% infill that we need here in the Gold Coast, Brisbane is the same. We released a report yesterday which shows us that Brisbane’s apartment pipeline, it hits a cliff at the end of 2025. These projects take a long time to get out of the ground and we need that institutional investment. So there’s asset types like build to rent. So if everything is on the table, this is where we need to make sure governments is looking at policy. Obviously, the planning framework as well, making sure that local government isn’t slowing things down, that the state’s able to step in and fast track things. And to your point earlier, this is a crisis and we respond, Queenslanders respond, really well to crises. We come together, we’re very resilient. We know how to come together. And unfortunately, I think that word it’s almost been overused now, people go, oh, well we throw our hands up we’re not quite sure what to do about it. Private sector plays an absolutely critical role in it. And we need to have that seat at the table and that voice to make sure that we are delivering. And for us it’s about solutions. How can we go to government and say this will work. Whilst I understand the tax setting is not appealing, especially on the front end, to listed companies. The benefit far outweighs the budget in the long run. You’re going to get rates in perpetuity, you’re going to get land tax. You’re going to get people with roofs over their heads. You’re going to have the social and economic prosperity that Queensland needs.

Caryn Kakas: Most of that early unlocking, right. And being able to unlock infrastructure, land, being here with the pre investment in order to allow larger fraction of institutional investment. I mean, one of the big pieces that we’re seeing and I might start with Eliza, is really this issue of having the skills and the capacity. Right. And the competition that we’re seeing in the marketplace for those skills and also the ability to let them onshore. So what are some of the challenges that we see that impact the market, you know when we looked at to see immigration as a lever.

Eliza Owen: I guess part of the challenge with immigration is that a relatively small portion of our construction sector is made up of new migrant arrivals, and there are some barriers there when it comes to levies or reskilling that act as a barrier from getting people quickly, from qualified trades overseas, to working in Australia. You could, potentially, revisit those to see if there’s something to streamline people into that. And I think as well, again, there’s a lot of things where we’re still kind of in the grip of Covid, from the material input prices, which for instance, roughly, we estimate the cost of a detached house, an increase of 26% since the start of the pandemic. It’s more in, certain states and territories, if you look at the producer price index for the residential construction sector and the subcomponents of that, the only things that are falling are steel, which is down around 12% in the past year, and even that’s still up 30% since the pandemic, and timber has started to fall. Everything else is kind of, it’s lifted and it’s just starting to go sideways. So I imagine time and one of the silver linings in falling approvals over the past year is that the construction sector can start to focus on the backlog of construction work to be done and maybe in a bit of capacity freed up from there. But yeah, there are some things I think that just tend to normalise the further we get from the pandemic.

Caryn Kakas: Jess, obviously we’ve seen some significant challenges here. I mean, one of the big ones is the fact that this is, everything Eliza just pointed out are national issues, right? All the things that are impacting each jurisdiction at the same time. Right. The competition. Where does Queensland differentiate themselves, as someone that is bringing in those net resources or skills.

Jess Claire: Yeah. We’re all competing for the same, talent pool. And that is the challenge. And I think that there needs to be a concerted effort, around the skilled migration piece to make sure that we’re focusing on the people who can be productive at the moment. When I say productive, as is in actually delivering new houses, and making sure that that is a really targeted federal component. I think what we’re seeing at the moment, you know, Western Australia is actively targeting Queensland tradies, I guess as a country we are sabotaging our own success at a national level. But I think there’s a lot of prioritisation required. So we have to think about what that looks like. And I think here the Big Build in particular has really impacted the residential markets capacity because we don’t have the depth of tier-two to three builders that perhaps other jurisdictions do. And that’s a massive issue when we’ve got this huge infrastructure pipeline that’s absorbing all of our skilled workers, but then also thinking about how do we change that into the future? We have to look at innovating the way that we deliver, and whether that’s through modern methods of construction, making sure that we’ve got the next wave of talent coming through that’s able to deliver, whether it’s in a warehouse or what does that look like? Because the demand is not going to go away anytime soon. So we kind of all of the levers turned on at the same time.

Caryn Kakas: Richard how does this play out to you?

Richard Yetsenga There’s obviously a few people involved in the sector in the room, there is a few nods and a few gnashing’s of teeth I’ve noticed as well. I think for those of you who aren’t directly involved in the sector, this is a taste of what an ageing demographic looks like. You know, people think about demographics as things that typically move slowly. But we’re right in a demographic phase shift in Australia, whether, to just use one stat, The overall 80s population in the last two decades has risen at about 25,000 people a year and starting from 2028, that demographic will be rising at about 65,000 people a year. So this ability to tap into kind of middle aged, mature workers with lots of experience in sectors that take significant skill. I think this talent shortage is quite structural. And you’ve seen it in the medical care system, specialists after the pandemic decide they don’t want to do five or six days. The garage is full of Porsches, they’ll do two or three or four. This shortage of labour, I think, is going to be a permanent thing. And really, what resolves this challenge is the harder we can push on productivity, the less we have to prioritise what we do. And when we talk about productivity as economists and say it’s the only sustainable driver of living standards, I think people’s eyes kind of glaze over. But what we’re talking about is exactly this right now. If we can’t get productivity up, we have to choose what we’re going to do. And the things we don’t do are wages that aren’t paid, activity that’s not done, profits that aren’t earned. And certainly I think in the public policy debate, there’s still so much debate on what a government is doing, defence or housing or infrastructure or something, or climate transition or something else, and not nearly enough discussion about how are we going to make it easier to get all the stuff done. And if we spent more time on that, I think ultimately we’d be wealthier, better off, and also more equal.

Jess Claire: Can I just jump in, you raised a good point about the ageing demographic. And to go back to the housing challenge, it’s about making sure that we can make it as easy as possible to move people through the housing typology. So you’ve got people who are in a four bedroom home who want to downsize. We’ve got to remove all of those barriers. And I certainly know it’s not appealing to give boomers incentives, but how do we make sure people will flow through that system really well, so that they’re in the houses that are fit for purpose for them and free up that stock as quickly as possible. I think the whole continuum needs to looked at, at the same time. And I think the challenge that we have is, kind of to your point, we’re looking at things in individual silos rather than this holistic ecosystem and in a more coordinated effort.

Caryn Kakas: And to that end, are we seeing some opportunities in terms of groups that haven’t actively participated in the housing debate, really changing the way that they join in this space? I think of Eliza’s presentation earlier in which people are renting for longer, they’re making demographic decisions. So I think really focusing on some of that change and how that kind of plays out in a marketplace.

Eliza Owen: Yeah. They’re becoming more of a voice, right. They’re becoming a bigger part of the political conversation. Just because rates of ownership are declining and the number of renters are rising. So we saw that with the National Cabinet’s better deal for renters, and it’s good that it’s highlighting some of the issues, that even when the rental market was cheap, we still have an issue with, relatively short leases, the quality of the rental housing provided. And these are things that build-to-rent can help to fill the gap on as well in terms of that quality and longevity for people who do not end up not owning a home.

Caryn Kakas: I might, conscious of time, what I might ask, in order to us not to have so much gnashing of teeth in this beautiful weather that we’re seeing in the Gold Coast, which Richard and I don’t get to experience very often. You know, is there one sort of, what I would say is positive outlook, or one silver lining opportunity that we see, sort of in how we start to navigate out of this economic system or through the housing market. Richard, finally, we start with you can try.

Richard Yetsenga No.

Caryn Kakas: No more sunlight for you.

Jess Claire: I don’t think there’s one thing, but I do think there has to be a commitment to boosting supply and removing the roadblocks and giving ourselves permission. When I say ourselves collectively, giving ourselves permission to remove the barriers and to try things that we haven’t tried before in order to get supply to market faster.

Eliza Owen: Yeah, I think the recognition of that from government as well has been really uplifting. And the recognition of the affordability challenge, the rise of the voice of renters, those are silver linings. And as I say to some of the issues that might start to gradually unwind, over the next year – inflationary pressures, high interest rate environment, and some of the material costs for the construction sector.

Caryn Kakas: If you please, would thank the panel today for…

Increased housing costs shift portion of income required for renters and owners

Source: ANZ statements

At a panel event today on the Gold Coast to launch the report, ANZ Chief Economist, Richard Yetsenga, CoreLogic Head of Residential Research Australia, Eliza Owen, and Property Council of Australia Executive Director, Jess Caire, discussed what a shifting commitment to housing costs means for Australians.

CoreLogic Head of Residential Research Australia said: “The portion of owner-occupied lending secured for new first home buyer purchases was elevated as at February at 29.2%, but it’s down from HomeBuilder highs of 33% in January 2021. As the year progresses and home values are likely to continue rising, the share of first home buyer activity is likely to weaken further,” she said.

Property Council Australia Executive Director, Jess Caire said: “Residential housing needs to be the number one priority. We need to be making sure we’re getting more houses across all typologies delivered faster and more effectively.”

ANZ Group Chief Economist, Richard Yetsenga said: “Significant challenges are ongoing with supply constrained and material costs high. International competition for both materials and labour remains intense.”

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Consumer confidence: small rise

Source: ANZ statements

• Consumer confidence increased 1.6pts to 83.5pts. The four-week moving average rose 0.4pts to 82.8pts.

• ‘Weekly inflation expectations’ fell 0.1ppt to 5.2%, however the four-week moving average increased 0.1ppt to 5.2%.

• The financial conditions subindices both increased. ‘Current financial conditions’ (over last year) increased 5pts and ‘future financial conditions’ (next 12 months) were up 1.6pts.

• ‘Short term economic confidence’ (next 12 months) decreased 1.2pts, while ‘Medium term economic confidence’ (next five years) rose 1.0pts.

• The ‘time to buy a major household item’ subindex increased 2.1pts.

ANZ reimagines iconic fraud detection brand campaign

Source: ANZ statements

At the heart of the campaign, the ANZ Falcon® has been reimagined as personalised falcons assigned to each ANZ Customer to detect and prevent fraud, helping to keep them safe from cybercriminals.

ANZ Falcon® technology analyses customers’ banking behaviour to recognise, flag and identify suspicious transactions.

The technology monitors millions of transactions every day, learning from thousands of data points to build a unique picture of ANZ customers’ habits, to help spot the difference between legitimate and fraudulent transactions.

“As cyber-crime continues to impact Australians, the decision to focus the brand campaign on ANZ’s security capabilities underscores our commitment to keeping customers safe from fraudsters and sophisticated criminal networks,” said Sian Chadwick, General Manager, Marketing at ANZ.

“This revitalised ANZ Falcon campaign showcases the work we do to help protect customers in a new era of fraud and scams,” she said.

“The original Falcon campaign, first launched in 2006 aimed to grow awareness of ANZ’s security capabilities – and our campaign doubles down on that in a very unique and quintessentially ANZ way,” said Ryan Fitzgerald, Executive Creative Director of creative house Special Group.

“Our mission has been to bring home the idea that when it comes to financial security and fraud protection, everyone needs a personal Falcon watching over them,” he said.

How ANZ Falcon® works:

  • Sophisticated fraud protection technology: ANZ Falcon® watches and learns 24/7 to help spot the difference between you and fraud. Acting fast like a falcon, it helps to keep you and your money safe. 
  • Wherever, whenever you pay: Whether you’re shopping in person, online or on your globetrotting holiday, ANZ Falcon® can provide personal protection for ANZ transactions anywhere in the world. 
  • 24/7 security support: ANZ Falcon® continually evolves to understand new fraud patterns to improve the accuracy of identifying fraud.

Further, ANZ continues to review and enhance the way customers can report scams and seek assistance.

Last year, ANZ prevented more than $106 million in losses to cyber criminals – a 38 percent increase on the previous year. The last quarter of FY23 also saw a 43 percent reduction in customer losses.

The new ANZ Falcon® campaign runs from April 14 across AV, Radio, Out Of Home (OOH) advertising, Print, Social and ANZ owned channels.

To view the TVC, click here

Falcon® is a registered trademark of Fair Isaac Corporation.

Consumer confidence: inflation expectations at 2024 high

Source: ANZ statements

• Consumer confidence declined 0.9pts to 81.9pts. The four-week moving average fell 0.1pts to 82.4pts.

• ‘Weekly inflation expectations’ rose 0.1ppt to 5.3%. The four-week moving average was also up 0.1ppt to 5.1%.

• Four of the five subindices declined.

• ‘Current financial conditions’ softened 2.2pts and ‘future financial conditions’ declined 2.7pts.

• ‘Short term economic confidence’ (about the economic outlook over the next 12 months) decreased1.3pts. ‘Medium term economic confidence’ (about the economic outlook over the next five years) fell 1.6pts.

• The ‘time to buy a major household item’ subindex bucked the trend and rose 2.8pts.

Don’t let them in: ANZ encourages customers to know the signs of a remote access scam

Source: ANZ statements

In remote access scams, criminals make unsolicited contact with victims, usually by text, phone, or email. They impersonate a legitimate company or government agency, such as a telco, bank, police or software provider, to gain remote access to a customer’s device for a fictitious reason, such as to fix a technical issue or to prevent their account being hacked.

The scammer may instruct the customer to download apps or software to allow access to the customer’s bank accounts and transfer funds or persuade the customer to do so.

ANZ encourages customers to be vigilant to all scam types, and to always stop, pause and consider any unsolicited request to access your personal computer, phone, or device.

ANZ Scams Portfolio Lead, Ruth Talalla said: “Scammers play on human emotions and use them to their advantage. They know a lot of people don’t understand the ins and outs of their technology, and so they use this to exploit the fear that their security, or finances, are in danger.”

“It’s important to be sceptical of any unsolicited contact, particularly if it is accompanied by a request to download an app, gain remote access to your device or ask for your banking details. If ever you’re unsure, cease the conversation, hang up the phone and instead contact the organisation through a legitimate channel found through their website.”

How to spot a remote access scam:

  • Unsolicited contact: Be cautious of unexpected contact claiming to have detected issues on your device or with your bank account. Legitimate companies don’t initiate contact in this manner.
  • A sense of urgency: Scammers want you to act quickly and may claim an issue requires immediate resolution. Genuine tech support or financial or government institutions should always include identity and security checks and you should always be able to ring them back on a number you’ve independently sourced from the organisation’s legitimate website.
  • Request for remote access: While many genuine tech companies do use remote access technology, it’s unlikely they would initiate contact with a customer directly.
  • Unconventional payment requests: Be suspicious if a technician asks you to buy software or sign up for a service to fix your computer, or a bank or government agent tells you they’re putting funds into your account to help ‘catch a hacker’. Be suspicious of any requests to transfer funds they say they’ve credited to your account. Legitimate companies or government agents will not ask you to do this.
  • Request access to your banking: While the scammer is using your device remotely, they might ask you to log in to your online banking so they can make a test payment or refund. They may also ask you to leave the room or put down your phone – this is so they can access passcodes sent to you to make transactions from your account. Genuine companies will never ask you to do this.
  • Be aware of unexpected One-Time Passwords (OTPs): If you see passcodes being sent to your mobile phone or device by your bank when you are not making or authorising anyone else to make transactions from your account, hang up the phone, delete any app or software you have been asked to download and contact your bank immediately.

ANZ’s customer protection teams and systems operate 24/7. Customers who believe they may have been a victim of a scam should contact us immediately, on 13 33 50 or visit us at http://www.anz.com.au/security/report-fraud/ for more information.

For more information on the types of scams and how to protect yourself visit http://www.anz.com.au/security/types-of-scams.

S&P Global Ratings upgrades ANZ’s Tier 2 and Additional Tier 1 capital instruments

Source: ANZ statements

ANZBGL

Rating

To

From

Tier 2

A-

BBB+

Additional Tier 1

BBB

BBB-

ANZ NZ

Rating

To

From

Tier 2

A

A-

Additional Tier 1

BBB+

BBB

S&P has reaffirmed ANZBGL’s and ANZ NZ’s ‘Stable’ outlook.

The upgrade resulted from a one-notch increase in ANZBGL’s stand-alone credit profile (SACP) to ‘a+’ from ‘a’. The improvement in ANZBGL’s SACP does not result in a change to ANZBGL’s and ANZ NZ’s issuer credit rating and senior unsecured debt ratings of AA-.

Announcing the upgrade, S&P said that “The rating actions reflect continued strengthening of institutional and governance standards in the Australian banking sector that have reduced industrywide risks. Simplified business models and advances in risk management have also contributed to this improvement.”

For further information on these rating actions, refer to S&P’s media release dated 2 April 2024.

Approved for distribution by ANZ Group’s Continuous Disclosure Committee

Consumer confidence: inflation expectations rise

Source: ANZ statements

•Consumer confidence was largely unchanged last week with a 0.3pts fall to 82.8pts. The four-week moving average rose 0.5pts to 82.5pts.

•‘Weekly inflation expectations’ rose 0.1ppt to a six-week high of 5.2%, while the four-week moving average was also up 0.1ppt to5.0%.

•‘Current financial conditions’ softened 0.8pts and ‘future financial conditions’ declined 1.9pts.

•‘Short term economic confidence’ (about the economic outlook over the next 12 months) gained 1.9pts. ‘Medium term economic confidence’ (about the economic outlook over the next five years) fell 0.4pts.

•The ‘time to buy a major household item’ subindex moderated by 0.1pts.

ANZ-Indeed Australian Job Ads: decline stalls in Q1

Source: ANZ statements

ANZ Economist, Madeline Dunk said: “The pace of declines in ANZ-Indeed Job Ads has eased. In fact, there was no change in the average number of Job Ads in Q1 2024 compared to Q4 2023. Similarly, the average unemployment rate in the first two months of Q1 is currently unchanged from Q4’s 3.9% result. While we expect to see a further moderation in Job Ads, the recent stickiness in the series implies it is unlikely to be a linear path downward and suggests we will only see a gradual rise in unemployment. Indeed, while ABS job vacancies fell 6.1% q/q in February and 23.5% since the May 2022 peak, there hasn’t been a corresponding increase in the unemployment rate.”

Indeed Senior Economist, Callam Pickering said: “In March, the decline in ANZ-Indeed Job Ads was driven by New South Wales and Western Australia. Job Ads in New South Wales have fallen in 10 of the past 12 months, more than any other state. Tech hiring remained subdued in March, with Job Ads for software development, IT operations and information design falling once again. Job Ads for these tech sectors are down by between 31% and 39% over the past year. In March, Job Ads fell in 60% of occupations, above the 38% monthly average in 2024 so far, but well below the near universal declines towards the end of last year.”

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